According to the two aviation regulators, IndiGo allowed deplaning of passengers from the diverted flight—6E 2195—on to the apron and then boarded them on to another flight—6E 2091—without following the procedure of security screening, which is in violation of regulations.
A video emerged of IndiGo customers scurrying out of the Mumbai airport, waiting on the tarmac and eating food while their aircraft was diverted, during a time when airlines are rushing to expedite flights delayed by fog, causing a crazy rush at airports. IndiGo and Mumbai Airport received show-cause notes from the ministry stating that they failed to take proactive measures to prevent the situation, which posed a security risk.
passengers of IndiGo Goa-Delhi who after 12 hours delayed flight got diverted to Mumbai having dinner just next to indigo plane pic.twitter.com/jGL3N82LNS
— JΛYΣƧΉ (@baldwhiner) January 15, 2024
It has been reported that MoCA officials and Civil Aviation Minister Jyotiraditya Scindia met at midnight following the video’s Monday social media debut. Early on Tuesday, following the meeting, the airline and the airport operator received notices. BCAS and the DGCA agreed to impose heavy fines based on the responses that MIAL and IndiGo filed. Before determining the punishment, the BCAS looked at further evidence on the incident, including security camera footage, in addition to the submissions submitted by IndiGo and MIAL.